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White-sand beaches facing a turquoise sea, freshwater cenotes hidden in the jungle and Maya cities perched over the Caribbean: the Riviera Maya packs some of Mexico's most complete scenery into one stretch of the Quintana Roo coast. From Puerto Morelos to Tulum, this guide helps you choose where to stay, when to come and what not to miss.
The destination's essentials, hand-picked to spark your trip.
The only Maya city built right by the sea, its stone temples stand on a cliff above the Caribbean. El Castillo and the Temple of the Frescoes are its most recognisable buildings.
Natural pools of clear freshwater formed in the limestone and linked by underground rivers. Dos Ojos, Gran Cenote and Cenote Azul are among the most popular for swimming and diving.
The coast runs along the world's second-largest barrier reef. In Akumal you can often swim beside sea turtles, and Cozumel is a world-class diving destination.
A few hours inland, this ancient Maya capital and its Kukulcán pyramid are a World Heritage Site and one of the New Seven Wonders of the World. An essential day trip.
Playa del Carmen's pedestrian heart gathers shops, terraces and nightlife a few steps from the sea. Ferries to the island of Cozumel leave from its pier.
Eco-tourism parks that blend underground rivers, snorkelling, wildlife and shows about Maya culture. They make full, well-planned days out for families.
The Riviera Maya is a year-round beach destination with steady tropical heat. What changes is the humidity, the rain and the crowds: the dry season brings the best weather, while summer and autumn are hotter, more prone to sargassum and cheaper.
The best weather of the year: sunny days, less humidity and calm seas. It is also high season, with more people and higher prices, especially around Christmas and Easter. Book well ahead.
High heat and humidity, with short afternoon showers. This is when sargassum is most likely to reach some beaches, though underwater visibility for snorkelling is usually excellent.
Rainy and hurricane season in the Caribbean, with the jungle at its greenest and the lowest prices of the year. There are fewer people, but keep an eye on the tropical forecast before you travel.
The neighbourhoods and areas with the most charm to stay in.
The most complete and lively base on the Riviera: restaurants, shops and nightlife along Fifth Avenue, the beach a step away and ferries to Cozumel. Ideal if you want everything close and good connections.
Combines the bohemian, eco-chic beach hotel zone with the town, which is more affordable and authentic. Perfect for couples and travellers after ruins, cenotes and laid-back beach clubs.
A quiet fishing village between Cancún and Playa del Carmen, with the reef just metres from the shore. A good choice for calm, easy snorkelling and a family-friendly feel.
Small and relaxed, famous for its sea-turtle bay and shallow waters ideal for snorkelling. Much loved by families and nature lovers who prefer to escape the bustle.
Our selection: rating, location and that special something.
The small details that make travelling easier.
ADO buses link the main towns along Highway 307, and colectivos are handy for short hops. Renting a car gives you freedom for the more remote cenotes and ruins.
Dollars are accepted in many tourist areas, but paying in pesos is usually better value. Cards work in hotels and restaurants; keep cash for colectivos, markets and tips.
The Caribbean sun is intense: use high protection and drink bottled water. If sargassum worries you, check up-to-date local reports before picking a beach, as it varies a lot day to day.
At cenotes and eco-parks only biodegradable sunscreen is allowed, to protect the ecosystem. Buy some beforehand or on site and keep it in your day bag.
Cenotes and archaeological sites fill up by mid-morning. Arriving early means fewer people, better light for photos and cooler air before the midday heat.
Glimpses of the destination to whet your appetite.
December to April brings the best weather: sunny and less humid, though it is high season. May and June are still good and quieter, but summer and autumn are hotter and wetter.
Thousands of travellers already trust us
Lucy Rodriguez
Very good organization on our trip to Morocco, we traveled with my partner and didn't worry about anything, we stayed in the best Riads in the areas, excursions, accurate information without any setbacks, they were equally available 24 hours a day, very good experience.
Encarni Martín Romero
Hi, this summer, we just arrived yesterday, I traveled with my family to Menorca. I would like to thank Marc for his work, everything was well organized, flights, accommodations, car rental... and attentive to every detail of the trip it has been an incredible experience and we will count on his services for future trips, thank you very much Marc
Sergi Martínez Torres
Marc is a real professional, a trip to London of 10!
Marta Alda
It's the 2nd time I've booked my holidays with them. Very professional, everything went perfectly and they took care of every detail. We'll be back.
Paulina Posso Salgado
Highly recommended, everything well organized, very good service, we loved it.
Alèxia Ordóñez Rubio
Everything went wonderfully well. Everything was organised just as the agency told us. Special mention to our guide Nagla, the best guide in the world. Thank you very much for everything!
Teresa Toledano
We booked an MSC cruise around the Mediterranean with Travel Care and the experience has been very positive from the very beginning. They resolved all our doubts and helped and advised us with all the arrangements. I recommend it and we will definitely repeat.
Mario Gordo Baeza
Wonderful hotel el caserío de las palmas de gran canaria service, facilities and food a 10 ..thank you to travel managed by Esteve a thousand thanks .
vane ubom
A great experience, our trip to Egypt, with Travel Care Barcelona... Great organization and personalized attention, they resolve any question you may have before and during the trip. A total success on an organized trip, no surprises and completely safe. Very kind and 10/10 attention 👏... We will do more trips
mar garcia
Impressive !!! We booked a trip to Egypt via vente privee with them. Customer service at the purchase of the service is a 10 . The guides at the destination and the agency incredible, they looked after our safety and comfort the whole trip . I can only thank them for the good service offered. To the guide Mohamed who is an extraordinary person and passionate about what he does and to the two guides from the agency Sama travel who made us feel safe and pampered the whole trip . We will do it again
Eduard Ortuño Garrote
We took the Disney pack and it was perfect. Good price and very well managed by Jaume, very good attention and quick to answer questions.
Juan Carlos González
A wonderful trip with excellent guides, hotels, transport, meals and organization a TEN. Thanks for these 10 Perfect days.
carmen
Our trip to Japan has been perfect. All the services: transfers, excursions, flights have worked wonderfully. It turned out to be a comfortable trip with no incidents. The hotels have been very good. We didn't need assistance because everything was very clear and any question prior to the trip resolved quickly.
José Luis Valiente
Congratulations to Marc, the truth is that traveling with TRAVEL CARE is always a success, very well advised, we'll keep trusting you!
Marian Gonzalez
I've traveled with many agencies,but travel care beat them all….everything to the millimeter,clear and concrete explanations,all the pickups super punctual,continuous communication.In our case a trip to Thailand with loads of excursions,flights and pickups and everything PERFECT!!!!A thousand thanks!!!!!
Sandra Gutierrez
We traveled to Egypt in November 2025, we took a promotion through a website unrelated to travelcare and, upon seeing that the hotel they assigned us was very far from the center, we requested a category change; the first time they told me it wasn't possible and a week later they themselves wrote to me again saying they had another operator, a bit more expensive but with more excursions and the hotel central in Cairo. At the airport GALAXIA picked us up, couldn't be better, while there were huge queues of monturista (thank goodness I didn't book with them); the person in charge from our company received us in a minibus and kept telling us things until we reached the cruise. The guide on the trip wasn't spectacular but the cruise NILE PARADISE and the RAMSES HILTON, the hotel in Cairo, no complaints and within what we expected! (You have to be realistic and know that you're going to EGYPT not to a 5-star in Dubai🤣) We would definitely do it again, above all grateful that it came from them to write to us about the change and make things easier for us since we were about to cancel when we just received the possibility. Thanks to the Galaxia team! Thanks Travelcare, an incredible trip!
Aitor Monteagud Peinado
Everything was perfect. We'll do it again!!!
maria pbl
As always, a pleasure to book with them, incredible hotels at unbeatable prices. I definitely recommend it.
mitchell james
Been booking flights with Marc for about 3 years now. He has always looked after me with swift replies when I’m on the go, and the fact that you can pay with crypto makes me keep booking flights. Make sure you go through him, always available via telegram and is a friendly guy Off to the pyramids of Giza I go…
S C
We had a magnificent experience on our trip to Egypt in December 2025. We want to highlight the great help both from the Travel Care team during the booking, and from the tour operator Galaxia, for all the organization at the destination. Quite a discovery!! We'll book with you again next time!!
Anna López Fernández
We went on a trip to Marrakech with various excursions. A mix between free time and organized activities that we loved a lot. Marc put the trip together, with transfers, accommodations and activities. Everything went great and, during the stay, he made sure everything turned out as we expected. A luxury to travel like this! Thanks!
Vanessa Rodríguez Ponsy
Wonderful team! Everything easy and fast
Ana Toran Torrescasana
We took a trip to Egypt with our grandchildren in October 2025, booked with the Travel Care agency. Communication and information before the trip was smooth and effective. The departure formalities were simple thanks to the help of their agents. Apart from a problem with the visa that delayed us two hours on arrival (not attributable to the agency, but to the incompetence of the Egyptian officials), the support of the local agents (SAMA TRAVEL) was also very good. Our motor vessel, Málaga, was not the most modern or the most luxurious, but it was clean, spacious, and the food was tasty, plentiful and varied, with many options for coeliacs or vegetarians. The staff a 10: charming, professional and with very personal and close treatment. The Cairo hotel, Tulip, is modern and spacious but it is isolated and far from everything. This was a problem since the food and room service were very poor and slow, and there were no other options without grabbing a taxi. The advantage is that it is near the airport if your flight leaves early. A special mention for our guide, WAEL, alias "GUAY". Thanks to his early starts we managed to arrive first at all the visits, which let us enjoy the best Egyptian sunrises accompanied by his excellent and well-documented explanations, avoiding the hours of maximum tourist crowds. He is a renowned Egyptologist who speaks perfect Spanish and knew how to convey his enthusiasm for his culture and his country. An excellent travel companion, always cheerful and cultured, he knew how to create an excellent atmosphere in the group, which became the FAMILIA GUAY. In the end we were all friends (without invading everyone else's privacy). Thanks to WAEL and to the professionalism and kindness of the ship's staff, and to the support of the agencies, we will remember this trip through Egypt not only as a cultural experience but also as an excellent personal memory.
Conchi Conde
A lovely trip. Travel Care's handling has been very good. The assistance on-site at all times has been phenomenal. Egypt is a beautiful place to discover and explore.
Juan Ruiz Tortosa
I found them by chance while searching for good cruise prices. I was very lucky: very low price for a trip with many extras, attention to detail and excellent service. I recommend them 100%
Mariona Esteve
He organized our trip to London, and we were delighted, a great professional, we had no problems and he sent us reminders about what we were going to do the next day. We are very happy
Frank Pastor
Simply spectacular!!! They took care of planning our entire trip and excursions, and the organization was an absolute success. We didn't have to worry about anything, the itineraries were followed to perfection and the service was top-notch. We will definitely hire them again for our next vacation!!!
JOSE CARLOS Fernandez
Spectacular. Everything great. The organization, guides, boat and hotel. Very well organized. All staff very attentive and professional. Not a single problem throughout the entire trip. 100% recommended.
Andres Sanjuan Reche
Trip to Egypt, 4 nights on a Nile cruise (Luxor-Aswan), 3 nights in Cairo. Our first experience of this kind and in our view, everything was very well organized. Upon arrival at Luxor airport, Travel Care's staff welcomed us and took us to the boat, where our guide Wael (Guay to his friends) was waiting for us and explained the included and optional visits (we wished they had given us an approximate price for the optional visits before the trip). The itinerary was very comprehensive, with visits to different temples, pyramids, mosques, markets, the Nubian village and the Grand Egyptian Museum. Although on some days we had to wake up very early, it was worth it to find the less crowded places and avoid the hottest hours (we went in August and the heat is unavoidable). A highly recommended trip and the Travel Care's attention both before and during the trip was excellent.
Jesus S. Barriga Antonio
The experience booking with Travel Care has been wonderful. Everything was well explained in the instructions and we had no problems with the directions and information. Everything was correct and satisfactory. Regarding the services contracted, they exceeded our expectations. The prior information and their assistance were very useful to us. Highly recommendable.
Carmen Oriz
Everything went great
Sandra Avila
Great treatment, great staff that organizes your trip, excellent!
Ana Medina Marin
Trip to Santorini, Athens and Corfu, very well organized, the hotels very good and with the flights and transfers no problems. Very good experience.
Jesus Prieto
Easy and simple, Great attention! in the best hands
Gisela De La Fuente Rua
The treatment impeccable, I haven't had any problem with anything, not flights, hotels, everything has been incredible. Always worried about whether everything was going well and he adapts to your needs perfectly. Without a doubt on another trip I'll go with him again!!!!
fili manzano
Our trip to Jordan was great. The value for money seemed unbeatable to us. Communication with the agency was smooth at all times and any question was resolved quickly. Thank you very much
ANTONIO GARCIA MORENO
Booking our trip with Travel Care was a real pleasure because of their professionalism, attention, services, friendliness and permanent contact to resolve any question, etcetera. Recommendable 100%. Another thing is the tour operator that operates at the destination. In our case it was Egypt, and the truth is that everything went quite well, but with the odd downside here and there. But in the case at hand, Travel Care, they have been attentive at all times to our needs, responding to and attending to each of our questions at all times. Without a doubt, I would recommend Travel Care if what you're looking for is an organized getaway.
JORGE RODRIGUEZ
Always attentive and available. What you look for in this type of business where trust has to be key. Highly recommendable..
Patxi Hinojosa Luján
The experience with Travel Care has been very positive; the only thing left would be to polish a couple of details on the part of the Tour Operator in question. We were very satisfied with the trip made to Egypt.
Graciela Gutierrez
Everything very well organized!! From the flight, the transfers, the drivers, punctual and good drivers, the boat hotel, wonderful and the food too.. The guide, very good, with a lot of knowledge of the country and very pleasant. The visits, striking, with very complete information. Thanks! Thanks Marc!! Graciela
Celia
Everything has been great! The trip was very well organized and, above all, the guide was a 10.
Brais Blanco
We booked with travel care through Marc, hotel, ski passes, complete ski equipment for the best price in the area in Sort (Port Aine), excellent and personalized service, attentive 24 hours to any possible incident or change. Experience 100% recommended
Ziortza Ricondo
Hi, the trip very good, appropriate value for money, everything very well organized and the destination a wonder and safe. The boat a bit old but very tasty food and good service. In Cairo the hotel also very good but a bit far away, but after so many excursions it's good to rest. The local guide very nice but in a big hurry and a difference in the price of the excursions he offered compared to the group next to us; the guides should agree on the price because it makes you think he was giving himself a tip, but well, it's an unimportant detail, then he got less tip and that's it.
Virginia PEÑALVER
We've just returned from our trip to India, through the golden triangle and everything turned out perfect. Organization and coordination, hotels, restaurants, making the most of the time, free extra activities etc. A 10 to Travelcare! Recommended without a doubt!
Lidia Carrillo hidalgo
Everything great. Very attentive and lots of professionalism. We'll do it again :)
Ecaterina Katya Katie Prodan
Marc assisted me with Miami trip for 7 days. Accommodations in Eden Rock Miami were phenomenal! Marc and his team truly went above and beyond. Customer for life here!! 10 out of 10. Dont hesitate and trust travel Care with your business or leisure travel needs.
Maria ÁLVAREZ
We travelled as a family to London to see the Harry Potter Studio and it was awesome. Marc and Fasial gave constant attention from the moment I saw the offer on Privalia and they convinced me to do it. The best thing is that 6 of us travelled and we slept at Piccadilly Circus in a fantastic hotel. We'll do it again with Privalia and with Travel Care, for sure!!
Juan Jose Monzo Marco
We have taken a wonderful trip to EGYPT, on which we met a wonderful guide named Wael, who showed us everything or almost everything about Egypt, as well as the company for its organisation.
